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ISO CLIENTS -
FEEDBACK
I have known Sylvie Harvey
for 3 years during which time she has served as lead auditor. Sylvie brings
not only her extensive knowledge and experience but also her passion for the
true value of ISO. She has taught us that while merely complying with ISO
requirements may allow a company to display the registration, the true value
of pursuing ISO registration lies in the journey of continuous improvement
and pursuit of excellence. Sylvie has taught us the value of leveraging the
power of continuous improvement to excel.
We have found her to be strict but fair
auditor – always drawing us towards the ultimate goal of improving,
improving, and improving. Asking “why” not 5 times but as many times as it
takes to find the answers that will improve the outcome. Her tireless
approach to the audit is inspiring and contagious. I personally have grown
as a QMS Manager by my association with Sylvie. CPI as a whole appreciates
the time and effort Sylvie puts into not only the preparation for an audit
but also in providing meaningful feedback. Julie (CPI)
I wanted to express my
gratitude for your professionalism and very valuable help over this audit.
We are moving forward in many directions and your insights and guidance
have made a terrific contribution. Mark (SLI)
I just wanted to thank you
for performing such a wonderful audit. I truly enjoyed spending time with
you and learning more about the audit process. I think that everyone agrees
that you made the recertification process as smooth as possible. I look
forward to working with you in the future. Brian (RRD)
Thanks for your thorough
audit. I look forward to working with you again next year. Monty (Laser
Technology)
Thank you very much for
your help. We could not have done it as fast as we did without your guidance
and support. Juan (Energy Solutions)
The audit went very well.
Very easy. Thank you for all of your help. Greg (Tanfel)
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Overview
of Services
as a result of Added
Value Services' work with our employees. We couldn't be more pleased.
of service provided to our customers. The
customer service level measured elevated from Satisfactory to Outstanding in
the first 6 months in our Service Center as a result of Sylvie and her
team's initiative. Sylvie's application of her highly developed customer
service skills and tenacious "attitude towards excellence" is extraordinary.
