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Achieve and Maintain your ISO 9001 certification

Quality is not a function in your organization.  Quality is everyone’s responsibility.  I can help you expand your understanding and knowledge of the ISO 9001 standard.  To be successful, an organization needs to be committed.  I can help you define your processes, identify gaps, obtain and maintain your certification.  I bring the following qualifications to your organization:

  • 25 years of experience with ISO 9001

  • Certified ISO 9001 Lead Auditor

  • Member of the technical review committee TC176 for the ISO 9001 standard. 

Increase your processes effectiveness and lower your costs by sharing the implementation and maintenance of ISO requirements.

I can help in the following areas:

  • Time savings with your certification implementation

  • Providing you with tools and templates for Documents, Management Review, Corrective and Preventive Actions, Root Cause Analysis, Internal Audits, Training Database, and  Calibration Database...

  • Coaching and Training delivery on all aspects and requirement of ISO 9001 requirements

  • Procedures and Records requirements implementation

  • Maintaining your certification through continuous improvement and robust internal audits

  • Cost Savings through my expert analysis of ISO 9001 standards

  • Employee commitment to overall procedural compliance

  • Overall organizational success, effectiveness and market share improvement through customer satisfaction  

  • Support for your ISO 9001 certification sustainability

 

Added Value Services cares about quality. 

I will help you establish a strong and effective Quality Management System and maintain consistency in service delivery.

ISO 9001 STANDARD:
Your internal audits are one of the most important pillars of your ISO 9001 initiative.  To be successful, you need to have a strong, effective internal audit process.  Let me help you define and sustain your processes.

Audit Preparation: Scheduling, Audit packages, ISO clauses, Records required, and Documents to review during the audit.

Performing the audit: Process approach, Input and outputs, Audit trails, Gathering evidences, Identifying strengths, Identifying opportunities for improvement, Identifying non conformances, Corrective Actions, Root Cause Analysis, and Verification.

Sharing Results: Review of audit results with team members.  Metrics reporting during Management Reviews and other venues. 

ISO requires that you develop and maintain specific procedures and records. Let me assist you with fulfilling the ISO requirements.
QUALITY OF SERVICE - MEASURE TO IMPROVE:
We care about the service delivered by front line employees. Our organization performs evaluation on front line employees in call centers in order to help improve quality and procedure compliance. Audits are conducted by unbiased mystery callers and remote monitoring of actual calls.  We provide actual results with separate scoring and narrative pages.

We will work closely with your organization to develop the audit form (entailing both a scoring and a narrative segment) and the scenarios to be used by the Quality Auditors.
 
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