Sylvie Harvey is a certified ISO 9000, TL 9000 and 20000 Lead Auditor.
Sylvie comes to you with over 25 years of experience in the quality
of service field.
Sylvie possesses a Master's degree in Management with a thesis on Quality
Initiatives.
As part of her thesis, she studied North American and Japanese Service
Organizations.
Quality of service is imperative. Added Value Services cares and we want to
make a difference.
Sylvie Harvey is the
principal behind Added Value Services. She has an amazing dedicated
team behind her. Sylvie and her team are committed to helping organizations
reach the level of service that they aspire. We want to help organizations
distinguish themselves from all others.
Before
starting Added Value Services, Sylvie held the following
positions:
• Service Director •
Call Center Manager •
Quality Manager • Training
Manager • Front End Customer Service
Supervisor
For the following companies: Citicorp T-NETIX Ultramar Petroleum Bell Canada
Overview
of Services
QUALIFICATIONS
